Privacy Policy

Effective August 14, 2026

This policy describes what information this website and its operators collect, how it is used, and the choices you have. We keep it in plain English because that is how we do everything else.

Information we collect

• When you call or text: your phone number, the date and time of contact, and the content of the communication. Calls may be recorded for quality, training, and service-coordination purposes.
• When you submit a form (where available): the name, phone number, and service details you provide.
• Automatically: standard web server logs (IP address, pages visited, browser type). This site does not use advertising cookies or tracking pixels. Fonts are served by Google Fonts, which may log standard requests under Google's own policies.

How we use it

To respond to your inquiry, provide estimates, schedule and coordinate chimney inspection, sweep and repair, and follow up about your request — including by text message if you called or texted us first. Contact records are stored in a customer relationship management (CRM) system.

Text messaging (SMS)

• If you call and we miss you, or you text us, you may receive a text back regarding your inquiry. Message frequency varies by conversation; message and data rates may apply.
• Reply STOP to opt out of texts at any time, or HELP for assistance.
• SMS consent and phone numbers collected for SMS purposes are not shared with or sold to third parties or affiliates for their marketing purposes.

Sharing

Inquiry details are shared with the independent local contractor who will perform or quote your work, and with the service providers that run our phone, text, and CRM systems. We do not sell personal information.

Retention and your choices

Contact records are kept as long as needed for the purposes above. You may request access to or deletion of your information, or opt out of further contact, by calling the number on this site or replying STOP to any text.

Contact

Questions about this policy: call {PHONE_DISPLAY}.